Skip to main content

Frequently asked questions

Testing your alarm system is a great way to confirm your system is communicating properly with our monitoring center and that your devices are working properly. We recommend testing at least once a month. Be sure to read the full instructions before getting started. 

1. Log into your Guardian account or call us at 1.800.PROTECT (1.800.776.8328) to place your system on Test. 

2. Arm your system (the alarm will sound during this test) . 

3. Open any doors or walk by any motion sensors that you would like to test.  

4. You can receive your test results by email if you are logged into your Guardian account, or we can review them with you by calling 1.800.PROTECT (1.800.776.8328).

Read More

For information on how to arm your system, first determine which panel you have by logging into your Guardian account. You can find your user manual here.

If you subscribe to our smart home security services, you can arm, you can disarm or manage your security system from your smartphone using the Guardian app. For quick tips on how to use the app, check out our App in a Snap video series!

Read More

Once you determine which device is low, the battery replacement is easy.

First, place your system on test mode. You can do this by logging into your Guardian account or calling our monitoring center at 1.800.364.3616.  For info on how to change your device batteries, check out these videos.

Read More

You can add a new rule or edit current rules on MyGuardianHome.com.

If you are setting up a video analytics rule, please click here for help

1. Log into MyGuardianHome.com.

2. Click Video on the left-hand side menu. 

3. Click Recording Rules in the purple banner at the top of the page. 

To add a new rule: 

1. Click +ADD NEW RULE.  

2. Select the type of rule you would like to create from the pop-up menu. 

3. Select the camera that will record for this rule. 

4. Fill in the rest of the information to customize your new rule. 

5. Click the Add button in Video Clip Recipients to automatically send the clip to via email or text when the clip is uploaded. 

6. Click Save. 

To edit a rule: 

1. Click the pencil icon next to the rule you wish to edit. 

2. Update any information in the rule. 

3. To add a new Video Clip Recipient, click add. 

4. To remove a Video Clip Recipient, click the “X” next to the contact info. 

To delete a rule: 

1. Click the trash can icon next to the rule you wish to delete. 

2. Click the red Delete Rule box to confirm you wish to delete the rule. 

Read More

To learn how to set up notifications using the Guardian app, check out this quick instructional video:

Trouble logging in? Get help here.

Read More
View All FAQs

Helpful links and tools

Two-factor authentication (2FA)

How to set up 2FA for your security system.

Read More

Severe Weather Alerts

What they are, how they help, and how to remove them.

Read More

How to test your system

Learn how and why to test your Guardian system.

Read More

How to stop panel beeping

Learn how to stop trouble beeping.

Read More

Video series: App in a Snap

Video series with quick tips for using the Guardian app.

Read More

Video Resources

Arming your system

Learn to arm in Stay or Away

Notifications

How to create notifications

Geo Services

How to create a geo-fence

Siri Shortcuts

Make security system shortcuts

Learn to arm in Stay or Away

How to create notifications

How to create a geo-fence

Create system shortcuts

Can't find what you're looking for?

Use the search function below by typing your question or a few keywords.

close modal
  • *By clicking the button below to submit the form, I am authorizing Guardian Protection or its agents to contact me about its offers and services by text messages, telephone calls (including via automated telephone dialing systems and prerecorded messages) and e-mail at the telephone number(s) and e-mail address(es) provided above. This consent is not required to make a purchase.