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Frequently asked questions

To log into your Guardian account, go to and click “Login” in the top right corner. Enter your username/email and password and click SIGN IN.

Don’t have an account yet? Let’s get you registered! On that same page, click “Not Registered.” You’ll need your customer number and the address where your service is located.

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Absolutely!  Start by logging into your Guardian account.

Once signed in, click on VIEW LAST STATEMENT, located on your account dashboard under the “Your Bill” tile.  You can also find your last statement by choosing Account Billing & Info, and then Statements. On your desktop, Account Info & Billing is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.

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We’ve made getting a copy of your statement super easy! You can view your statements online any time. Just log into your Guardian account and click VIEW LAST STATEMENT on your account dashboard, under Your Bill.

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Your local municipality may require you to obtain a permit for your security system. To find out if a permit is required in your area, contact your local police, sheriff, or fire department using their non-emergency telephone number, or look up the local ordinance online.

If a permit is required, follow the necessary steps to obtain the permit. Once you have it, provide the permit number to Guardian by calling 1.800.PROTECT (1.800.776.8328). 

Please note your permit may have an expiration date and may need to be renewed with your local municipality on a regular basis.  Failure to obtain and/or renew your permit may result in municipal fines, refusal by the authorities to respond to an alarm activation, or the inability of our monitoring center to notify the authorities when an alarm activates.

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If you suspect your security may have been compromised, then it’s best to change or reset your Guardian account password.

If you know your current password:

1. Log into your Guardian account.

2. Choose User Info. On your desktop, User Info is in the left-hand navigation bar on your account dashboard. On mobile, it’s in the menu at the top right corner of your screen.  

3. From User Info, click Change Login Password.

4. Complete the form by entering your current password and entering and confirming a new password. The password must be a minimum of 7 characters in length, include at least one upper-case letter, one lower-case letter and one number. 

5. When you’re finished, click CHANGE PASSWORD.

Forgot your login? Go here and click Forgot Username or Password to recover your account.

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Sign up for AutoPay!

Want to simplify your monthly bill payment routine? Autopay offers a worry-free way to make sure your bill is paid on time and in full each month, automatically.

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Helpful links and tools

Billing FAQs

Answers to common questions about payments and statements.

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Log into your Guardian account

Pay your bill, test your system, update contacts, and more!

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Certificate of Monitoring

Learn what it is and how to download yours.

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Refer a friend

Earn statement credits for eligible referrals!

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Yard signs and window stickers

Learn how to place an order!

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Video Resources

How to prepare for pro install

A primer for your appointment

Two-factor authentication

Learn to set up 2FA

How monitoring works

Guardian's alarm response

A primer for your appointment

Learn to set up 2FA

Guardian's alarm response

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