Frequently Asked
Questions

Absolutely! Simply review the program requirements and submit the form to refer a friend, family or neighbor and you could receive a $100 statement credit for each qualifying referral. There is no limit and it is easy. If you need additional help, call us at 1.800.PROTECT (1-800-776-8328). We look forward to helping you!

Congratulations on your new home! It's great that you already have a system that connects you with your home and helps to keep you safe. Simply call 1.800.PROTECT (1-800-776-8328) and our helpful specialists will arrange for your system to be monitored 24 hours a day by Guardian's award-winning Monitoring Centers.

If you are a customer, login to customer care click on the shopping option to order your new signs or decals. If you are not a customer, feel free to contact us at 1.800.PROTECT(1-800-776-8328) so we can set you up with a new smart home security system.

Once your security system is installed and activated, it will be in “orientation” mode so that you have some time to get used to using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it. If you feel comfortable enough to turn off the orientation feature, you can contact us at 1.800.PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance. If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period. Read more about our 7-day orientation period here.

If you reside in an area where your municipality requires a third-party guard service you will be charged according to your contract. If you are in a guard service area the Guardian Protection monitoring center follows a procedure that includes calling a guard service on the customers behalf in the event of an alarm.

Local law may require you to obtain a permit for your security system. Local authorities may not respond to alarm notifications until all permits have been obtained. We cannot begin monitoring until you have obtained, at your expense, all necessary permits and provide us with the permit number.

Once logged into your Customer Care, you will see the date and time of your current appointment. Need to schedule or reschedule? Call 1.800.PROTECT (1-800-776-8328) and our Care Specialists are ready to assist you with any changes.

If you have the Guardian Protection app, you can set up notifications to fit your needs. Need help setting up the app or accessing your system? Call 1.800.PROTECT(1-800-776-8328) and our specialists will be happy to assist you.

If your insurance company offers a discount, they may require verification that your security system is monitored. You may find and print the Certificate of Monitoring on the customer care site under the documents section.

Guardian offers options that will allow you to take your security service with you! There is no need for you to relocate any equipment, simply let us know you are Moving and we will help you customize a smart security system for your new home. You can also call 1.800.PROTECT (1-800-776-8328) and our specialists will be happy to assist you.

This is not necessary. Having the equipment in your home can increase the resale value. We can work with you on adding protection to your new home. Simply let us know you are Moving or call 1.800.PROTECT (1-800-776-8328) and our specialists will be happy to assist you.

You will love our new Smart Home Security products and services. Simply dial 1.800.PROTECT (1-800-776-8328) where our specialists are ready to help you enhance your system.

You can make an online payment on the customer care site at any time. Choose to login to your account to make a payment, make a one-time payment without logging in or save time each month and setup autopay to have your bill paid automatically. If you prefer to speak with a representative or make a phone payment, give us a call at 1.800.PROTECT (1-800-776-8328) and our specialists will happily assist you. Checks can be mailed to the address on your statement or to: Guardian Protection 174 Thorn Hill Road Warrendale, PA 15086

Payment is due upon receipt of the invoice.  If payment is not received by the next billing cycle, the account will be considered past due and may incur a late payment charge.

Keeping your emergency contacts updated helps us to help you. You can view, edit or update your emergency contacts using the customer care site. Need more help? We are ready to assist you at 1.800.PROTECT (1-800-776-8328).

If you are interested in obtaining another copy of your original contract, please contact your customer care department at 1.800.PROTECT (1-800-776-8328) for more information.

1. Verbal Alarm Password – single word used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. This password gives you authority to make changes on your account. You won’t want to share this password with many people.
2. Master Panel Code – Numeric code used to arm and disarm your security system at your panel.
3. Duress Code – Numeric code that will disarm your security system at your panel, but silently notifies Guardian of an emergency
4. Limited Level Password – When you are giving access to your home or business to someone for a limited time, assign them a limited level password that can only be used for a specific amount of time. You can add a limited password on your keypad or by calling us at 1.800.Protect and answering a few security questions.

If you are unsure about your passwords, need to update your password or make a limited level password contact our customer care team for more help at 1.800.PROTECT(1-800-776-8328).

Read our Severe Weather Alert blog post to get specific instructions for your panel. If you need additional help, please contact us at 1.800.PROTECT (1-800-776-8328) and our customer care team will be happy to help.

Your system should restore to its previous arming state. If your panel was armed prior to losing power, it should be armed when the power restores to the system. Most panel batteries recharge within 24-48 hours. If your panel battery does not recharge within 48 hours, the battery will need to be replaced. You can learn how to replace the panel battery here.

Testing your system is communicating with our Monitoring Centers is important. Instructions to Test Your System can be found here. Once you've tested, make sure to check that your test signal was received, if it wasn't, call US and we’ll help. Remember to test monthly!

Try disarming your system or, if you have a touch screen, look for a trouble alert and acknowledge it by pressing that symbol on your keypad. For system specific tips, view your manual under the documents section of customer care. Need assistance? We are happy to help you at 1.800.PROTECT (1-800-776-8328).

Your system has a main backup battery and could also have batteries in devices if they are wireless. Check the system keypad for information on which battery needs to be replaced. Once you determine which battery, the replacement is easy. First place your system on test following these instructions. Once on test, you can open the device to check the battery. You can watch our battery changing videos for instructions.

Yes! Just call 1.800.PROTECT (1-800-776-8328) and we can have replacement batteries shipped directly to you.

Visit our Resources Section for an online version of your manual on the customer care site.

Depending upon the system you purchased messages could be different. We recommend you check the displayed message against the contents of your owner's manual. You can check out an online version of your manual in the Resources section.

Your camera requires both power and Wi-Fi. Check to ensure your internet's wi-fi is working and that the device has power. If both are good, you can give us a call at 1.800.PROTECT (1-800-776-8328) and our specialists will happily assist you.

Check all power connections and your internet connection. If both are good, you can give us a call at 1.800.PROTECT (1-800-776-8328) and our specialists will happily assist you.

Check all power connections and your internet connection. If both are good, you can give us a call at 1.800.PROTECT (1-800-776-8328) and our specialists will happily assist you.

A tamper notification usually occurs when a device has been opened or the cover is not secured. If your keypad or notification indicates which device is affected, place your system on test. Next, check the affected device to be sure the cover is secured. Once secured, attempt to clear the notification from the keypad. Remember to remove the system test when you are finished. If the tamper still exists, call 1.800.PROTECT (1-800-776-8328) and we will be happy to help.

A motion detector professionally installed by our technician detects movement in an area. If activated, a signal will be sent to our Monitoring Centers.

A glass break detector professional mounted by our technician senses the sound of a window or door breaking glass. If a window is broken a signal will be sent to our Monitoring Centers.

A monitored smoke & heat detector professionally installed by one of our technicians, works by identifying abnormal levels of smoke within range of the smoke detector. Upon activation, a signal will be sent to our Monitoring Center so that we can notify you and emergency services if needed.

A carbon monoxide detector (CO) professionally installed by our technician detects the presence of abnormally high levels of deadly carbon monoxide (CO) within range of the detector. Upon activation, a signal will be sent to our Monitoring Centers.

A heat detector professionally installed by our technician monitors and detects high ambient heat. Upon activation, a signal will be sent to our Monitoring Centers.