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Getting Started

Are you now a customer? We'll walk you through the basics.

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Using My System

How to use the app, equipment, and all the awesome features.

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My Account

Setup autopay, add emergency contacts, and test your system.

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Troubleshooting

Resources to solve any issue with your security system.

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Frequently asked questions

Absolutely! Simply review the program requirements and submit the form to refer a friend, family or neighbor and you could receive a $100 statement credit for each qualifying referral. There is no limit and it is easy. If you need additional help, call us at 1.800.PROTECT (1-800-776-8328). We look forward to helping you!
Congratulations on your new home! It's great that you already have a system that connects you with your home and helps to keep you safe. Simply call 1.800.PROTECT (1-800-776-8328) and our helpful specialists will arrange for your system to be monitored 24 hours a day by Guardian's award-winning Monitoring Centers.
If you are a customer, login to customer care click on the shopping option to order your new signs or decals. If you are not a customer, feel free to contact us at 1.800.PROTECT(1-800-776-8328) so we can set you up with a new smart home security system.
Once your security system is installed and activated, it will be in “orientation” mode so that you have some time to get used to using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it. If you feel comfortable enough to turn off the orientation feature, you can contact us at 1.800.PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance. If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period. Read more about our 7-day orientation period here.
If you reside in an area where your municipality requires a third-party guard service you will be charged according to your contract. If you are in a guard service area the Guardian Protection monitoring center follows a procedure that includes calling a guard service on the customers behalf in the event of an alarm.
Local law may require you to obtain a permit for your security system. Local authorities may not respond to alarm notifications until all permits have been obtained. We cannot begin monitoring until you have obtained, at your expense, all necessary permits and provide us with the permit number.
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